- We do not accept returns for cash back/ credit card refunds at this time.
- Merchandise MUST be exchanged within 7 days of receipt.
- Merchandise MUST be unworn and unwashed.
- Merchandise MUST have all tags attached.
- Any Sale merchandise is FINAL SALE.
- Accessories, swimwear, underwear and bodysuits cannot be exchanged.
- All footwear exchanges must include the original shoebox in its original condition.
- Once an exchange is made, the transaction is FINAL SALE.
- When sending back a purchase made online or over the phone, you are responsible for return shipping costs.
Damaged or Defective Products
All Claims for damaged or defective products must be submitted via email at firstname.lastname@example.org within 7 days of your delivery date. Please return the shoes to our store for further review. You are responsible for return shipping costs. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received.
Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.